Refund policy
Every Zenepro order comes with our 60-day money-back guarantee. If something isn't right, email support@zenepro.com within 60 days of delivery and we'll make it right. A real person reads and answers every message.
What's covered
- Changed your mind: return it within 60 days of delivery for a full refund. No restocking fee, sale items included.
- It didn't do what the page says: tell us and we'll refund you. In most cases you don't need to send it back.
- Damaged or defective on arrival: we send a free replacement and you don't need to return the original. If you'd rather not have a replacement, we refund you instead.
- Wrong item, or a part missing: we send the correct item or the missing part at no charge, or refund it if you prefer.
- Breaks under normal use within 60 days: send us a photo and we'll replace or refund it.
How to start
Email support@zenepro.com with your order number and a short description. A quick photo helps us solve it in one reply. If a return is needed, we'll send you the return address and instructions. Items returned for a change of mind should be unused and in their original packaging, and the return postage is arranged by the customer.
European Union 14-day withdrawal
If your order ships into the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason and without justification.
Refunds
Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank may take a few more days to post it. If 15 business days have passed since approval, email support@zenepro.com.
The only exclusion is gift cards.